Account & Data Deletion Policy

This Policy explains exactly what happens to your account and your data if you choose to delete it. It should be read alongside our Privacy Policy.

1. Your right to delete your account

You may delete your Worksheeta account at any time, for any reason. Deleting your account is different from cancelling a paid subscription — cancellation stops future billing while your account remains open; deletion removes the account itself. See our Refund & Payments Policy for cancellation.

2. How to delete your account

You can delete your account from the Delete my account page, linked from your Account page and from the Worksheeta app. You must type "delete my account" before the permanent deletion button will run. You can also email privacy@worksheeta.com and ask us to delete the account for you.

Deleting a Worksheeta account cancels an active subscription that was bought on the website through Stripe, so that subscription does not renew. It does not cancel a subscription billed by Apple or Google Play. Cancel those in the App Store or Google Play, or they can keep charging you.

3. What happens when you delete your account

3.1 Immediately

• There is no 30-day deactivation period and no reactivation window.
• Your sign-in is removed and you are signed out.
• Your profile, saved worksheets, generated files, school logo, photo, saved mixes, and account usage history are permanently deleted from our active systems.
• The same deletion cannot be undone. We cannot restore the account or the deleted worksheets.

3.2 What may remain

Billing and transaction records are retained after account deletion for as long as required by applicable tax and accounting law, typically 7 years. These are financial records of the transaction, not your worksheet content.

Stripe keeps its own invoices. Apple and Google keep their own purchase records. We remove the link from those billing rows to your profile, but we do not control how long the store keeps the receipt.

We keep the email identity used for the free worksheet allowance so the same email cannot start a second free allowance. That record is not your worksheets or your profile.

Because we run routine encrypted backups for disaster recovery, residual copies of deleted data may remain in those backups until they are overwritten in the normal backup cycle, for up to 90 days. Backup copies are not used for any purpose other than disaster recovery during that period.

3.3 What we keep regardless

Billing and transaction records are retained after account deletion for as long as required by applicable tax and accounting law, typically 7 years. These are financial records of the transaction, not your worksheet content, and are retained because we are legally required to, not by choice.

4. What is not affected by deletion

• Worksheets you have already downloaded or printed remain yours — deleting your account does not reach into your own device or your school's photocopier.
• Aggregated or anonymised usage statistics that no longer identify you personally may be retained for analytical purposes.

5. Creating a new account later

You are welcome to create a new Worksheeta account after a previous account has been permanently deleted. To keep the free trial fair for everyone, a new trial allowance is not granted if that email has already used the free worksheet benefit.

6. Contact us

Account deletion cannot be reversed. If you have a question about a deleted account, use the Contact Us form or email privacy@worksheeta.com.